Shipping policy

Last Updated:  July 01 2026

At Zenovus Sciences, we understand that receiving your order in a timely and reliable manner is an important part of your overall experience with us. We take care in processing every order and work to ensure that products are prepared and shipped efficiently. This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered, as well as what you can expect after completing your purchase.

Order Processing and Fulfillment

Once an order has been successfully placed through the Zenovus Sciences website, our team begins the order processing and fulfillment process. Orders are generally processed within one to two business days. During this time, your order is reviewed, the products are prepared for shipment, and the necessary shipping information is verified before the package is handed over to the shipping carrier.

Orders placed during weekends, public holidays, or periods of increased order volume may require additional processing time. While we make every reasonable effort to process orders as quickly as possible, processing times may occasionally be affected by factors such as high demand, inventory availability, carrier schedules, or other circumstances beyond our immediate control.

After your order has been processed and shipped, you may receive a shipping confirmation email containing available tracking information. Tracking information may take some time to become active after the carrier has received and scanned the package. The delivery timeline begins once the order has been dispatched and is in the possession of the shipping carrier.

Shipping and Delivery Times

Shipping times may vary depending on your delivery location, the shipping method selected at checkout, carrier availability, and other logistical factors. In general, orders may require approximately one to two business days for processing, followed by an estimated delivery period of approximately three to seven business days.

These delivery timeframes are estimates only and should not be considered guaranteed delivery dates. Delivery times may be affected by weekends, public holidays, weather conditions, carrier delays, transportation disruptions, incorrect address information, and other circumstances outside the control of Zenovus Sciences.

During periods of increased demand, promotional events, holidays, or unexpected logistical disruptions, orders may take longer than the usual estimated delivery timeframe. We appreciate your patience in such circumstances and encourage customers to review their order tracking information for the most current delivery updates.

Shipping Charges

Shipping charges are calculated based on the shipping destination, the available shipping method, the size or weight of the order where applicable, and other factors determined during the checkout process. Any applicable shipping costs will be displayed before you complete your purchase, allowing you to review the total cost of your order before payment is submitted.

Shipping charges may vary depending on the destination and the shipping service available for that location. Zenovus Sciences reserves the right to change shipping rates and available shipping methods when necessary. Any shipping charges applicable to your order will be clearly shown at checkout.

Shipping Address Information

Customers are responsible for providing complete and accurate shipping information when placing an order. This includes the recipient's full name, complete street address, apartment or unit number where applicable, city, state or province, postal or ZIP code, and any other information required for successful delivery.

Zenovus Sciences cannot be held responsible for delivery delays, returned packages, lost shipments, or additional shipping charges resulting from incorrect, incomplete, or outdated address information provided at checkout.

If you notice that your shipping address is incorrect after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist with an address correction before the order has been processed or shipped. However, once an order has entered the fulfillment process or has been handed over to a shipping carrier, we cannot guarantee that changes to the delivery address will be possible.

Tracking Your Order

When tracking information is available for your order, it may be provided through your shipping confirmation email. Tracking updates are provided by the shipping carrier and may not appear immediately after the shipping label has been created. In some cases, it may take additional time for the carrier to scan the package and update the tracking information.

Once the package is in transit, the shipping carrier is responsible for providing the most current delivery updates. If tracking information appears to be delayed or has not updated for a period of time, this does not necessarily mean that the package has been lost. Packages may sometimes experience delays while moving between carrier facilities or during periods of high shipping volume.

If you have concerns regarding the status of your order, please contact our customer service team and provide your order details so that we can assist you as efficiently as possible.

Delivery Delays

Although Zenovus Sciences works to process and ship orders promptly, we cannot guarantee specific delivery dates. Delivery delays may occur due to circumstances outside our control, including severe weather, natural events, transportation disruptions, carrier delays, public holidays, customs processing, incorrect address information, high shipping volumes, or other unforeseen circumstances.

If your order is delayed, we recommend checking the tracking information provided by the shipping carrier. In many cases, the carrier will provide the most accurate and current information regarding the location and expected delivery of your package.

We appreciate your understanding that shipping delays caused by third-party carriers or circumstances outside the control of Zenovus Sciences do not necessarily qualify for a refund of shipping charges or cancellation of an order.

Lost, Missing, or Marked-as-Delivered Packages

If your tracking information indicates that a package has been delivered but you are unable to locate it, please first check the delivery area around your property and confirm whether another household member, building representative, neighbor, reception desk, or mailroom may have accepted the package on your behalf.

If the package still cannot be located, please contact the shipping carrier directly using the tracking information associated with your order. The carrier may be able to provide additional delivery details, including the location where the package was left or other information related to the delivery.

If you continue to experience difficulty locating your order, please contact Zenovus Sciences and provide your order number and tracking information. We will make reasonable efforts to assist you in reviewing the available shipping information.

Damaged Shipments

We take care when preparing orders for shipment. However, packages may occasionally be damaged during transportation or handling by the shipping carrier. If your order arrives with visible damage, please contact us as soon as possible after delivery.

To help us review the situation, we may request photographs of the shipping package, the external packaging, the shipping label, and the affected product. Providing clear information and photographs can help us determine the appropriate next steps more efficiently.

Any resolution for damaged products will be reviewed based on the circumstances of the shipment and the information provided.

International Orders and Customs

For orders shipped internationally, delivery times may vary depending on the destination country and the procedures of the local shipping carrier and customs authorities. International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Any customs duties, import taxes, fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at the time of purchase. Zenovus Sciences does not control these charges and cannot predict the amount that may be imposed by local authorities.

International shipments may also experience delays while passing through customs. These delays are outside the control of Zenovus Sciences and may vary depending on the destination country's customs procedures.

Shipping Policy Updates

Zenovus Sciences may update or modify this Shipping Policy from time to time to reflect changes to our shipping procedures, available delivery services, carrier requirements, or applicable business practices. Any updates will be posted on this page, and the updated policy will include a revised effective date.

By placing an order through the Zenovus Sciences website, you acknowledge that you have reviewed and accepted the shipping terms and conditions applicable at the time of purchase.

Contact Us

If you have questions about your order, shipping status, delivery timeframe, tracking information, or any other shipping-related matter, please contact our customer service team. When contacting us regarding an existing order, please include your order number and the email address used to place the order so that we can assist you more efficiently.

Our team is committed to providing reliable customer service and helping resolve shipping-related questions as quickly as possible.

Zenovus Sciences
Email: info@zenovus-sciences.com